Quality First in all Processes -
Olea and Associates LLC. is determined to make Quality Management into Business Management, using appropriate implementation and process improvements to make your business stand out in the market.
We take your business to the next level by identifying needs, gaps, training, and process improvements that you may have not been able to assess already.
Our goal is to create a true “Business Management System” using harmonious standards and regulatory compliance to build the BMS to become a true part of the business, and not just an addition to overhead.
Quality at the start of all projects creates quality in the output. Our process improvements will show you how to build quality into the planning, identity Risks, how to mitigate Risks, and how to capture the Risk to Benefit ratios.
Olea and Associates LLC. makes it our policy to Consistently put forward the highest possible quality Documentation, Training, and Consulting Services for your business needs.
We Dedicate to continually improving on our internal processes and keeping our customers up to date on changes to requirements to always be consistent with requirements in industry.
To meet or exceed customer expectations with a customer satisfaction rating to exceed 98%
To deliver on time as per agreed on promised dates, any project contracted with OTD to be better than 97%
To have the highest quality of business management resources available and no escapes of nonconforming materials with a measurable KPI of <1%
These objectives shall be measurable and posted on our website at least annually for our Customers to review.